Quarterly one-to-one
Calls with experts
3,000+ peer
Community network
Free training resources
Designed for care
10-minute average
Response time
Where we’re different
The Isolation problem
Feeling abandoned by technology:
The Partnership Solution
Genuine partnership every step of the way:
Buying software, then being left to figure it out alone
Dedicated one-to-one time with experts
Support teams that don't understand care
Support advisors who get back to you within minutes
Generic training that doesn't fit your reality
Free training designed that’s available on-demand
No voice in product development
An open product roadmap you can comment on
No-one to share your experiences with
Free access to a community of 3,000 social care colleagues
The partnership promise
Stay on track with dedicated one-to-one calls
Birdie is the only care technology provider that promises one-to-one time with every customer - no matter the size of your business or how long you’ve been with us. You’ll get a dedicated meeting once a quarter, helping you get maximum value out of Birdie.
What you get on the call:
Usage data analysis
Goal setting and progress tracking
Support on how to improve
Improvement opportunity identification
Ideas on how to grow your business
Get expert help when you need it
Solve problems quickly with our dedicated support team. With a 10-minute average response time and 90%+ customer satisfaction score, you'll never feel stuck.
How you can get help:
Live chat support with care sector experts
10-minute average response time
90% customer satisfaction score
Comprehensive help centre with 200+ searchable articles
Seven days a week availability
Build team confidence and skills
Develop your team's capabilities with Birdie Academy, our free training courses designed specifically for care providers, covering everything from basic app navigation to advanced care management.
Key features:
Role-specific training courses for all team levels
Video tutorials and step-by-step guides
Certification paths for team recognition
Regularly updated content reflecting latest features
Self-service learning resources
Connect with your care community
Join 3,000 peers in Flock, the fastest-growing community for social care professionals. Share challenges, celebrate successes, and learn from others facing similar situations.
Key features:
Peer-to-peer knowledge sharing and suppor
Industry trend discussions and insights
Free events and resources
Your journey with Birdie
Stage 1: Smooth Onboarding
Experience a smooth journey from day one. From initial setup and data migration to ongoing optimisation, your Customer Success Manager guides you through each stage of your Birdie journey.
Support includes:
Structured onboarding process with clear milestones
Data migration support from previous systems
Initial team training and setup
Go-live support and immediate assistance
Stage 2: Skills Development
Help your team master Birdie with comprehensive training resources. Birdie Academy provides role-specific courses while your Customer Success Manager ensures you're establishing best practices and meaningful goals.
Support includes:
Team training sessions
Best practice establishment
Goal setting workshops
Performance baseline creation
Stage 3: Optimisation and Growth
Regular review meetings track your progress and address challenges. Use data insights to optimise operations while staying connected with the broader care community through Flock.
Support includes:
Quarterly success reviews
Performance optimisation guidance
Community access and networking
Strategic planning support
Stage 4: Innovating together
Influence the Birdie platform through our product co-development programme. Participate in shaping new features based on your real-world needs, ensuring Birdie continues to solve your most pressing challenges.
Support includes:
Product co-development opportunities
Feature suggestion pathway
Beta testing access
Industry event participation
Meet your support team
Customer Success Managers:
Customer Success Managers are your true partners in growth. They understand your business, track your progress, and proactively identify opportunities for improvement.
Expertise:
Care sector operations
Business growth strategies
Technology optimisation
Change management
Support Specialists:
Support specialists understand both care delivery and technology, providing solutions that work in the real world because they know the real challenges you face.
Expertise:
Care management software
Regulatory requirements
Workflow optimisation
Technical troubleshooting
The power of community
Real conversations, real solutions
Care professionals sharing practical advice, not generic tips. When someone asks "How do you handle medication alerts at 2am?", they get answers from people who've been there.
Stay ahead of industry trends
First to know about regulatory changes, funding updates, and sector developments. The community keeps you informed about what's coming before it affects your business.
Professional networking that matters
Connect with care managers, registered managers, and business owners across the UK. Build relationships that support your career and business growth.
Focus on what works
Skip the theory and get straight to proven practices. Learn from agencies who've solved the same challenges you're facing.
"The Flock community has been invaluable. When I was struggling with a complex multi-funder situation, three other managers shared their approaches within hours. It's like having 2,000 colleagues."
Sarah M,
Registered Manager
Partnership success stories
500+ staff onboarded seamlessly
Partnership elements:
Dedicated onboarding support for large-scale implementation
Ongoing training for 500+ care professionals
Regular success reviews and optimisation
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"If they're (the care team) happy, we're happy. They do love it. That's one of the biggest things for us...from the fundamentals of just going live and getting that done, it showed it was intuitive and that people can use it."
From struggling to outstanding
Partnership elements:
Strategic guidance on quality improvement
Regular data analysis and recommendations
CQC preparation support and confidence building
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"The biggest thing that we wanted to improve from our previous CQC inspection was the medication side - and that's the biggest thing I feel Birdie has provided."
34 branches, one success story
Partnership elements:
Multi-branch rollout coordination
Change management support across locations
Ongoing optimisation across the organisation
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"We have been using Birdie for some time and are so pleased with the outcomes that we are rolling it out to all our homecare branches."
Partnership Promise
That's why we call Birdie users 'partners' instead of 'customers'
This partnership approach has helped thousands of care agencies successfully implement Birdie and transform their operations. Whether you're just starting out or looking to grow, we're with you every step of the way.
Ready to experience true partnership?
Join care agencies who never feel alone thanks to dedicated support, expert guidance, and a thriving community of peers.
From overwhelmed to in control: You don't have to face care challenges alone.
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90% satisfaction
10-min response
3,000+ community
Expert guidance