Your success is our success
When you join us, our team becomes an extension of yours. We’re on hand to support you every step of the way.
Support in numbers
90%
Customer Satisfaction Score - meaning our partners are loving the service they receive from Birdie support!
10mins
or less is the time it takes to get an answer from our support team.
200+
articles available to guide you through key areas of the Birdie platform.
How Birdie can help
Contact the Team
To contact the support team with a question, just click on the blue live chat widget at the bottom of this screen and select the option “I want to speak to Customer Support”.
Birdie’s support team have an average response time of just 10 minutes!
Check the bottom right of your screen
Help Centre
The Birdie Help Centre is a repository of 230+ helpful articles to assist you if you have any issues or process queries whilst using the Birdie platform.
How can I, or my team use it? Simply type away your query in the search box as shown below, and you’ll get the most relevant article matching your key terms.
Birdie Academy
Keep all of your team aligned with the Birdie Academy!
We designed a series of training courses to help train your team on the best way to use the Birdie platform. Course topics range from learning how to use the Birdie App to how to use Birdie’s care management features.
Change Management Guide
We know your team may have questions about the upcoming switch to Birdie. To support you in addressing these as they come up, and to ensure your team feel confident in what’s to come, Birdie’s pulled together a helpful change management guide.
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“Birdie's support team are so helpful and always on hand, their live chat feature makes it a lot easier to deal with issues quickly and staff are really friendly!”
Rabia, Trustpilot review
“If I’m ever struggling with something, it’s nice to know I can go straight on the chat and message a real person - and that it’ll all be sorted within ten minutes. It’s really good!”
Leanne Newman, Compliance Officer, Walfinch
Frequently asked questions
Got a question? Here you'll find the things that usually crop up, but if we’ve forgotten something, or your question is pretty specific, you can always chat live with one of our experts using the chat function below.
We’ve looked at all sorts of support options to find the one that gives the best overall results for all our partners - and discovered an online chat is the best way to get your query dealt with as quickly as possible.
It means you can share screenshots, without having to describe what’s happening over the phone; allows everyone to have a full log of what’s happened and how it got resolved; and also means we can spot trends (like common questions) much faster so we can get them fixed permanently.
We’ve built our app and software to be intuitive. That means that you won’t need much training to get started, and nor will your team.
There’s a bit of work on your side to get all your care recipients added to the app, but how long this takes is up to you. And of course, the Birdie team are on hand to help you every step of the way, to make sure your transition is as smooth as possible.
Yes! We work with hundreds of agencies all over the country and we hear this concern a lot. We’ve tested Birdie repeatedly to make sure it’s user-friendly, and the easy-to-use interface is many of our care recipients’ favourite part of Birdie.
No. Most of your care professionals will already have a smartphone. By providing you with just the software, we’re keeping costs down and passing the savings directly to you.
Birdie uses very little mobile data, and can even be used offline! Birdie uses about 0.6MB of data per report. That’s about the same amount of data as sending a photo through WhatsApp!
The Birdie App uses hardly any space at all, just 35MB. That’s equal to about 14 to 17 photos.
The Birdie app can only be accessed by your care professionals using a passcode, that they set themselves. In the unfortunate event of a device being lost or stolen, you can update and remove your care professionals permissions, so that no data can be accessed until they replace their handset.
Our recommended mobile operating systems include Android operating systems 11 and above, and iOS operating systems 17 and above. Anything below Android operating system 9 and iOS operating system 15 might struggle using the Birdie app!
If you’re struggling to contact us via the chat function, you could always drop us an email at support@birdie.care.