Always inspection-ready
Proving your quality to regulators shouldn't keep you up at night. Birdie's quality and compliance tools help busy care agencies gather evidence, track issues, and prepare for inspections with confidence.
Be inspection-ready at all times
Majority rated Good/Outstanding
76% of agencies can better evidence quality
61% time savings in auditing
Why it matters
The inspection nightmare
CQC inspections create fear and stress for care managers
Scrambling for evidence at the last minute
Hunting through filing cabinets for documentation
Trying to prove quality with incomplete or scattered data
Quality issues go unnoticed until inspection time
The smart solution
Build quality into every daily process and workflow
Stay inspection-ready every single day of the year
Evidence and documentation always at your fingertips
Real-time insights that highlight potential issues early
Spot and solve problems before they become serious
What it does for you
Be inspection-ready at all times
Gather and organise evidence throughout the year so you're always prepared for inspections or tender applications.
Key features:
Create tags for evidence gathering to help categorise documentation for quick retrieval
View client feed and notes in a central place
Clear audit trails of changes across client records
Prevent last-minute scrambling with organised evidence in one place
Automatically capture documentation throughout daily operations
Resolve concerns quickly
Stay on top of issues as they arise with comprehensive tracking and response systems.
Key features:
Real-time alerts in your Inbox help track all concerns raised within your service
Reports show all incidents with timestamps of when they were raised
Track how quickly concerns were qualified and addressed
Monitor percentage of issues resolved within 24 hours
Coordinate response across teams for faster resolution
Build quality into every process
Enhance compliance with a system where everything's connected and quality is automatic.
Key features:
Care plan updates automatically trigger assessment reviews
Monitor responsiveness to medication alerts
Integrated workflows ensure nothing falls through the cracks
Keep improving every day
Identify areas for enhancement before they become problems using data-driven insights.
Key features:
Monitor office team performance through pre-built Q-Score reports
Track medication monitoring and alert responsiveness
Get visibility on changes to tasks and notes
Measure how often care plans are updated and reviewed
How it works
CQC-aligned features
Safe and effective care:
Provider Information Return (PIR)
Provider Information Return (PIR) data report for easy regulatory access
Alerts raised and resolved tracking
Alerts raised and resolved tracking for response times
Medication tasks completed
Medication tasks completion monitoring for compliance
Care tasks completed
Care tasks completion tracking for scheduled tasks
Well-led and responsive:
Tags for evidence gathering
Tags for evidence gathering
Action assignment
Action assignment for clear team accountability
Care planning monitoring
Care planning monitoring for task additions and updates
Assessments
Assessments showing percentage with up-to-date records
Caring and person-centered:
Client auditing forms
Client auditing forms for key touch-point evidence
Client feed and notes
Central place for all client information and audit trails
Observations and visit notes
Observations and visit note tracking
Care management trends
Care management trend reports for office team performance
Quality monitoring:
Email and SMS notifications
Real-time notifications for critical updates
Q-Score summary
Q-Score benchmarking performance against CQC criteria
Concerns breakdown
Concerns breakdown by incidents, accidents and timing
See everything,
miss nothing
Analytics that drive compliance confidence
Q-Score summary
Benchmarking performance against CQC criteria across five key areas
Alerts raised and resolved
Track response times and resolution rates for concerns
Medication tasks completed
Monitor compliance with medication administration
Care tasks completed
Track scheduled task completion rates
Care management trends
Office team performance metrics for quality oversight
Monthly active clients
Shows business growth compared to previous months
Client risk level changes
Tracks when and why risk levels change
Medication tasks completed
Monitors compliance with medication recording
Assessments
Shows percentage of clients with up-to-date assessments
Concerns
Breaks down incidents, accidents, medication issues and timing
Client observation logs
Provides a list of all observations and notes logged by carers
Proof it works
Majority
of Birdie partners are rated Good or Outstanding by the CQC, with many crediting Birdie's tools for their success.
76%
of agencies report they can better evidence the quality of care to inspectors with Birdie.
75%
less time on medication audits - streamlined processes mean dramatically faster audit preparation.
Additional supporting stats:
64% of agencies can better audit their care quality
62% improve their care planning and assessment
26% faster medication alert resolution
Ready to welcome your next inspection?
Join agencies with stress-free auditing experiences using Birdie's quality tools.
Work smarter, not just harder with financial clarity that drives growth.
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99.9% uptime
99.9% uptime
99.9% uptime
99.9% uptime