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Plans designed to suit your homecare business

One unified platform that lets you work smarter, not just harder, with extensive training materials and live chat support included
Rated Excellent based on 252 reviews
Pricing Starting from
£200
per month
(excl. VAT)
Support & Training Materials
Included
Live Chat & Birdie Academy

Every Birdie customer gets..

Agency Hub

Your desktop command centre where care plans, schedules, and client information come together, making daily operations smoother.

Carer App

Give your carers everything they need in their pocket - schedules, care plans and tasks, messaging and check-in tools.

Family App

Keep families in the loop with visit updates and care notes - building trust without taking up time.

Third Party Access

Share important details with doctors, nurses and other third parties, while keeping client data safe and secure.

Pick from four plans to suit your needs

Transparent pricing based on your care hours, with no hidden costs or surprises. Check out the homecare technology buyer's guide to help build your requirements: here.

Starter
Perfect for small agencies just getting started with digital care management
Includes:
Digital care assessments and plans 
Templated drag-and-drop rostering 
Invoicing and payroll 
Carer and Family apps 
GP Connect
eMAR
Core
Ideal for agencies looking to take their service to the next level
Everything in Starter, plus:
Analytics 
Digital body maps 
Action creation and assignment 
Auditing forms 
Multi-payer invoicing 
Advanced
For established agencies aiming for growth and more private clients
Everything in Core, plus:
Secure carer messaging 
Evidence tagging
Workflow automation 
Smart assessment recommendations 
Outcome monitoring 
Plus
Built for agencies with complex needs
Everything in Advanced, plus:
Custom workflows
Premium support

Compare features for each plan

Care Management
Complete assessments on your tablet or laptop so you can get clients started quickly and safely
Keep track of all medications so you can reduce errors and keep clients safe
Set clear steps for as-needed medicines so your carers know exactly what to do
Document storage 
Easily upload client documents, from consent to care to delivery terms and conditions
All the information needed to start conversations, break the ice and improve trust with client
E-signatures 
Collect client e-signatures for fully paperless onboarding
Digital body maps 
Record anything from cuts, bruises, pressure sores, skin conditions and injuries
Client Outcomes
Monitor progress and gather evidence towards goals, without compromising quality
Smart assessment recommendations 
Rostering
Rota templates 
Turn rostering into a ‘one and done’ activity with a repeatable schedule of visits
Drag-and-drop 
Easily create and adjust rotas. Quickly change visit allocations.
Scheduling tasks
Give your carers a clear list of tasks to complete on their call
Travel time visuals
See accurate travel estimates so you can create realistic schedules
Scheduling calendar 
View a full week of scheduling for each client and carer within your service
Training, double-up and shadowing scheduling
Easily distinguish between different types of interactions, from care delivery to shadowing 
Multiple client check-in
Schedule and check-in simultaneous visits for families or couples 
Secure check-in 
Ensure care is delivered at the right time and place with QR codes or geo check-in
Team capacity and utilisation 
See your team's availability at a glance so you can optimise your rota
Skills matching 
Match carers with appropriate skills to visit schedules that require extra qualifications
Carer experience 
Everything a carer needs, from weekly rotas, task lists, PRNs and more
Offline mode 
Access care details even without internet so care never stops
In-app task recording 
Organise care duties clearly so nothing important gets missed
In-app concern raising 
Capture clear reporting on incidents or concerns - and receive timely notifications from carers
Onboarding and training document storage 
From DBS checks to contracts, Birdie makes it easy to store carer onboarding documents
Skills and training records
Maintain a clear record of all training, certifications and skills for your care teams
In-app timesheets
Provide carers with a clear breakdown of time, mileage and travel, ahead of payroll
Send updates directly to carers' phones so your team stays connected without endless calls
Family and third party communication 
Keep families informed with real-time updates so they feel connected and reassured
Seamlessly access client health records and save hours of back and forth with the GP or Pharmacist
Third-party access 
Share clinical details with nurses, councils and emergency workers
Finance management
Flexible rate setting 
Single. Banded. Fixed. Service Type. Travel. Holiday. Every type of rate you can imagine.
Invoice generation 
Email invoices directly to payers and keep revenue moving into your business
Multiple invoice formats 
Save time by using pre-set invoice templates and configuration settings
Pay run generation 
Quickly generate the data needed to import into accounting tools and pay your carers
National Minimum Wage top-ups 
Identify carers at risk of being below National Minimum Wage and record top-ups as you need
Multi-payer invoicing 
Accurately invoice and maintain cash flow for multi-funder contracts
Mileage payment rules
Operations and compliance 
Real-time alerts
Get instant notifications about issues so you can resolve them before they escalate
Email and SMS notifications 
Set up email or SMS notifications for critical updates and personalise your settings
Audit trails 
Access a clear log of key changes made, from assessment reviews to alerts resolution and more
Measure your performance against CQC standards so you can prepare confidently for inspections
Auditing forms 
Evidence key client touch-points and ensure feedback is gathered at regular intervals
Easily access the information required for key PIR questions
Compliment and complaint tracking
Record and manage feedback so nothing falls through the cracks
Action assignment 
Delegate and track tasks so everyone knows who's responsible for what
Scheduled actions 
Set recurring tasks so important activities happen automatically
Evidence tagging
Easily collect and organise evidence so you're always inspection-ready
Workflow automation 
Custom workflows
Data and business intelligence 
50+ pre-built reports 
Access ready-made analytics so you can quickly understand key performance areas
Pulse Dashboards 
Track key metrics at a glance  
Client trends reports
Identify patterns in client needs so you can adapt your services proactively
Care quality reports 
Review trends across your team and support them to monitor and improve their area of care
Team performance reports 
Track carer metrics so you can recognise excellence and target training
Business growth reports 
Easily monitor how your hours are growing and set alerts if scheduled hours go over or under
Profit and loss reports 
Critical visibility into the health of your business, so you can review where margins can be improved
Report change alerts
Automatic alerts for when key metrics change, i.e. if medication compliance falls under 90%
Starter
Perfect for small agencies just getting started with digital care management
Care Management
Digital assessments
Digital care plans 
eMAR (medication management)
PRN protocols 
Clinical observation tracking
Document storage 
Client information profile 
Rostering
Rota templates 
Drag-and-drop scheduling 
Travel time estimates
Scheduling calendar 
Training, double-up and shadowing scheduling
Multiple client check-in
Secure check-in 
Carer experience 
Carer app
Offline mode 
In-app task recording 
In-app concern raising 
Onboarding and training document storage 
Skills and training records
Family and third party communication 
Family App
GP Connect 
Third-party access 
Finance management 
Flexible rate setting 
Invoice generation 
Multiple invoice formats 
Pay run generation 
National Living Wage top-ups 
Operations and compliance 
Real-time alerts
Email and SMS notifications 
Audit trails 
Data and business intelligence 
50+ pre-built reports 
Pulse Dashboards 
Client trends reports
Care quality reports 
Team performance reports 
Profit and loss reports 
Report change alerts
Core
Perfect for small agencies just getting started with digital care management
Care Management
Digital assessments
Digital care plans 
eMAR (medication management)
PRN protocols 
Clinical observation tracking
Document storage 
Client information profile 
E-signatures 
Digital body maps 
Rostering
Rota templates 
Drag-and-drop scheduling 
Travel time estimates
Scheduling calendar 
Training, double-up and shadowing scheduling
Multiple client check-in
Secure check-in 
Carer experience 
Carer app
Offline mode 
In-app task recording 
In-app concern raising 
Onboarding and training document storage 
Skills and training records
In-app timesheets
Family and third party communication 
Family App
GP Connect 
Third-party access 
Finance management 
Flexible rate setting 
Invoice generation 
Multiple invoice formats 
Pay run generation 
National Living Wage top-ups 
Multi-payer invoicing 
Expense management 
Mileage payment rules
Operations and compliance 
Real-time alerts
Email and SMS notifications 
Audit trails 
Q-Score 
Auditing forms 
PIR data reports
Compliment and complaint tracking
Action assignment 
Scheduled actions 
Data and business intelligence 
50+ pre-built reports 
Pulse Dashboards 
Client trends reports
Care quality reports 
Team performance reports 
Profit and loss reports 
Report change alerts
Advanced
For established agencies aiming for a healthier, more profitable operation
Care Management
Digital assessments
Digital care plans 
eMAR (medication management)
PRN protocols 
Clinical observation tracking
Document storage 
Client information profile 
E-signatures 
Digital body maps 
Client Outcomes
Smart assessment recommendations 
Rostering
Rota templates 
Drag-and-drop scheduling 
Travel time estimates
Scheduling calendar 
Training, double-up and shadowing scheduling
Multiple client check-in
Secure check-in 
Team capacity and utilisation 
Skills matching 
Carer experience 
Carer app
Offline mode 
In-app task recording 
In-app concern raising 
Onboarding and training document storage 
Skills and training records
In-app timesheets
Secure messaging
Family and third party communication 
Family App
GP Connect 
Third-party access 
Finance management 
Flexible rate setting 
Invoice generation 
Multiple invoice formats 
Pay run generation 
National Living Wage top-ups 
Multi-payer invoicing 
Expense management 
Mileage payment rules
Operations and compliance 
Real-time alerts
Email and SMS notifications 
Audit trails 
Q-Score 
Auditing forms 
PIR data reports
Compliment and complaint tracking
Action assignment 
Scheduled actions 
Evidence tagging
Workflow automation 
Data and business intelligence 
50+ pre-built reports 
Pulse Dashboards 
Client trends reports
Care quality reports 
Team performance reports 
Profit and loss reports 
Report change alerts
Plus
Our most comprehensive package, for total peace of mind.
Care Management
Digital assessments
Digital care plans 
eMAR (medication management)
PRN protocols 
Clinical observation tracking
Document storage 
Client information profile 
E-signatures 
Digital body maps 
Client Outcomes
Personalised assessment recommendations 
Rostering
Rota templates 
Drag-and-drop scheduling 
Travel time estimates
Scheduling calendar 
Training, double-up and shadowing scheduling
Multiple client check-in
Secure check-in 
Team capacity and utilisation 
Skills matching 
Carer experience 
Carer app
Offline mode 
In-app task recording 
In-app concern raising 
Onboarding and training document storage 
Skills and training records
In-app timesheets
Secure messaging
Family and third party communication 
Family App
GP Connect 
Third-party access 
Finance management 
Flexible rate setting 
Invoice generation 
Multiple invoice formats 
Pay run generation 
National Living Wage top-ups 
Multi-payer invoicing 
Expense management 
Mileage payment rules
Operations and compliance 
Real-time alerts
Email and SMS notifications 
Audit trails 
Q-Score 
Auditing forms 
PIR data reports
Compliment and complaint tracking
Action assignment 
Scheduled actions 
Evidence tagging
Workflow automation 
Data and business intelligence 
50+ pre-built reports 
Pulse Dashboards 
Client trends reports
Care quality reports 
Team performance reports 
Profit and loss reports 
Report change alerts

FAQs

With rostering, care management, finance and more in one place, Birdie connects your people, processes and data, so everyone’s on the same page.

How is pricing calculated?

No matter your business size, we’ve designed a pricing model that sets you up for success. Each of Birdie’s plans has a monthly cost based on the number of hours of care you schedule. This ensures your investment in technology ties to your revenues rather than your cost base - meaning that we're all aligned to your success, and there's no need for shared logins or the like. You'll get full transparency into how your invoice is calculated, and as your business grows, we'll work with you to ensure your investment in Birdie is driving a strong return for your business. To get a quote, please get in touch with us!

What kind of support do you offer? Do I have to pay for it?

Through years of working with care agencies, we’ve seen that online chat is the best way to get your query dealt with as quickly as possible. Birdie’s live chat means you and your team can reach out to a member of our support team and expect a response in 10 minutes or less. The best thing? It’s free. However, we know that for some people, there's something important about being able to speak to a person to solve a problem. Our Premium Support offers just that, for an additional fee. You can also access hundreds of articles through the Birdie Help Centre, talking you through the key aspects of the system.

How much time will it take me to get Birdie set up?

We’ve built our app and software to be intuitive. That means that you won’t need much training to get started, and nor will your care staff. There’s a bit of work on your side to get all your clients added to the app, but how long this takes is up to you. And of course, the Birdie team are on hand to help you every step of the way, to make sure your transition is as smooth as possible. You can book a demo any time.

What types of care businesses use Birdie?

Birdie supports care businesses of all sizes to lead the way in care and grow to new heights with the power of data. From providers getting ready to onboard their first client to those with years of operating behind them, Birdie can support you. Franchise business or independent model? No problem. Local authority, private contracts or a mix of both? We’ve got you.

How is data security and GDPR compliance handled?

Birdie takes data security and privacy very seriously. We are fully compliant with the General Data Protection Regulations and Data Protection Act 2018 which ensures that your personal information is protected, handled and stored correctly. We don’t just meet, but exceed, the NHS Data Security and Protection Toolkit standards and are also certified to meet ISO27001 and Cyber Essentials Plus.

How do I measure care quality?

The Birdie Quality Score (Q-Score) is created in line with the CQC’s Key Lines of Enquiry. Our Q-Score report will help you to provide the highest quality of care and work to achieve an "Outstanding" rating. This powerful data can also help you know where you may stand for inspections at any moment. The Q-Score is based on the information you input throughout Birdie.

What if I have time left on my existing contract?

If you're using an alternative system but want to use Birdie before you get to the end of your contract then speak with us and we'll see what we can do to help!