Founded in 2023, Astute Homecare has set out to deliver the highest standards of care through matching each client to the ideal care professional for their needs and goals.

In order to grow this next level live-in care service across London and the home counties, founder Mitchell Miller knew that his setup must focus on enabling his team of top care professionals to be able to focus on putting care delivery first, without spending unnecessary time in areas that weren’t adding value to their clients.

Mitchell has always understood that technology - if it’s the right fit for a business - can really help save time and reduce the stress of tedious manual processes. He first came across an earlier version of the Birdie homecare technology in 2018, while working for another care company, and saw how it differed from the other software in use at the time. “I remember when we were using (a previous care management system) that we would go from one person having a problem with the software to two or three people gathering round them to help. It wasn’t just 15 minutes wasted then - it was 45 minutes because you have three team members trying to get something to work. Something like Birdie immediately reduces that impact.” 

Once Mitchell was in the position to launch Astute, Birdie was the first place he looked for his smart software partner. “I wanted the best tech when I founded Astute. Birdie’s probably the first system I’ve seen in 10 years working in the industry that really takes it up a notch.” 

Astute’s experienced Registered Manager - who worked in five other private nursing businesses before joining the fledgling organisation - agreed that Birdie was the best software she had used. She shared the example with Mitchell that with other platforms it had taken her 45 minutes to fill in a single MAR chart - and with Birdie that process had only taken 10 minutes. Since the average age of the Astute team is 49, they aren’t used to working with advanced technologies. “They’ve all said that Birdie is so much easier to use,” he says. “It’s just simpler on the eye, which makes it easier to record notes and less time is wasted figuring out how it works.”

“It really compresses the amount of time that is being wasted on a simple thing like adding a client’s medication where they have a UTI,” Mitchell says. “It is important because ultimately, where do you want your care professionals spending their time? Messing about with their phones trying to log notes? Or spending time with the clients? Ultimately, that’s how good quality care is delivered.”

Your business already delivers great care. With Birdie by your side, you’ll take it to the next level. Book a Demo with Birdie today, and lets see what we can do together!