Numada Homecare is a family owned and operated business, with a team serving domiciliary care clients across the Hampshire area. They have a growing reputation for delivering excellent person-centred care, ensuring that every individual they care for maintains the right to independence, choice, privacy and dignity. At the time of writing, they support nearly 70 care recipients.

The team at Numada Homecare were keen to grow their business to the next level, and take on more domiciliary care packages - but found themselves struggling for time. “The fact we were using paper care plans meant that in order to maintain our high standards, we had to go to the client’s house, write the plan up - which could be anything up to 100 pages! - bring it back to the office to make a copy, then return the original to the client’s home…this whole process took hours, sometimes days to complete!”, Registered Manager Shelley Harlin shared

The team at Numada Homecare spoke with Birdie, and decided to try the Birdie Care Management tools to help build detailed, person-centred care plans that can be instantly shared from office to carer and back again at the tap of a button. 

“One of our senior carers visited a client yesterday - and within 45 minutes this morning the profile, care plans and assessments had all been created in Birdie! It’s just given us so much time back” shares Shelley. One of her key goals at Numada is to grow the domiciliary care client base. Thanks to the freed-up time and new processes she’s put in place, in the last few weeks the team were able to take on 10 new packages, a mix of private and local authority funding.

It’s not just the time the team has got back; the number of weekly alerts have dropped by 43% since implementing Birdie. The care team are now able to instantly alert the office team to any changes or alerts through the Birdie mobile app, which has helped everyone keep on top of what needs to be done and be much more responsive to the changing needs of clients. 

The team at Numada also found that rostering is much easier for them now, and the time taken to build, create and share rotas has been vastly reduced. It used to take the team 3 days in our previous software to do a one day rota; but Shelley was happy to share that it “now only takes 1 hour in Birdie!”. 

Finally, Shelley has been able to share some of the burden of responsibility with other office staff, which has helped her get the time back to focus on other areas of the business. “I can’t believe just how much quicker everything is now that everything is all in one place”, she told us. “This also means that the sole responsibility doesn’t just fall on me. Opening up access to the (Birdie) inbox to other office staff is great. They come in in the morning and the first thing we do is tackle that inbox and get it down to 0!"

The team at Numada Healthcare is on track to take on more and more care packages, while keeping time back to deliver a truly person-centred experience to every individual they care for. 

Birdie Care Management tools have helped Registered Manager Shelley Harlin and her team create and share care plans faster, speed up auditing and rostering processes and get back the time to take on more care packages. We’re excited to see where Shelley and the team at Numada go - and are grateful to be able to support them as they grow their brilliant domiciliary care business!

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Your business already delivers great care. With Birdie by your side, you’ll take it to the next level. Book a Demo with Birdie today, and lets see what we can do together!